What This FAQ Section Covers for You
This section is organised around the actual questions we receive every week — not a generic list copied from somewhere else. Each answer explains the real process: how your OVO or GoPay deposit moves from your wallet to your account balance, what happens when a withdrawal is under review, and how to reach our Indonesia support team when something feels off. If
you're in Jakarta and your DANA transfer shows confirmed on your end but hasn't landed in your account yet, there's an answer for that below. We've also covered account security steps, the login OTP flow, and what to do when you want to switch the wallet you use. Every answer points to something you can actually do — not just a suggestion
to check your settings. Use the section headings to jump to what you need.
- DANA
- OVO
- GoPay