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How hibikiwin16 Handles Your Personal Information

This Privacy Policy covers exactly what data we collect when you open an account, make deposits through DANA, OVO or GoPay, and use our platform — and how we keep that data protected.

Account data protectedDANA, OVO, GoPay wallet data handled securelyYour right to access or delete dataSSL-encrypted data transmissionContact us anytime to update records
hibikiwin16 How hibikiwin16 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage What You Share

We handle data protection through a combination of technical controls and internal policy. SSL encryption covers every data transfer between your device and our servers — this applies whether you are logging in on mobile or verifying a withdrawal from a desktop browser. Account credentials are stored in hashed form, meaning your actual password is never readable in our system. We review data retention periods regularly and remove records that are no longer needed for account or compliance purposes.

SSL Encryption on All Transfers

Every piece of data you send — from login credentials to wallet details for DANA, OVO or GoPay — moves under SSL encryption, keeping it unreadable in transit.

No Third-Party Data Sales

We do not sell your personal data. Any data shared with service partners is anonymised and aggregated — it cannot be used to identify your account or wallet activity.

Cookie Control in Your Browser

Cookies we set help us remember your wallet preference and session state. You can review and clear these at any time through your browser's built-in cookie management settings.

Data Retention and Removal Rights

We keep your data for as long as your account is active or compliance periods require. Once those periods pass, records are removed. You can request early deletion by contacting support.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold on your account, request a correction, or ask us to remove your details entirely, our support team handles privacy requests directly. Reach us through live chat from your account dashboard, or send a written request via the email channel listed below. We aim to respond to all data-related requests within a reasonable timeframe. For account wallet questions tied to DANA, OVO or GoPay transactions, our support team can trace specific records against your account ID.

Live Chat Support Open the chat icon from your account dashboard to submit a privacy request directly. Our team will confirm receipt and follow up with next steps.
Email Privacy Request Send a written data access or deletion request to our support email. Include your registered account ID so we can locate your records quickly.
Account Settings Panel Some data updates — like your linked phone number or preferred wallet between DANA, OVO and GoPay — can be changed directly inside your account settings without contacting support.

Common Questions About Your Privacy Rights

Here are the data and privacy questions we hear most often from account holders in Indonesia. If your question is not covered here, reach out through live chat or email and we will give you a direct answer.

We collect your name, email, phone number, and payment method details — including which wallet you use among DANA, OVO or GoPay — plus technical session data like your device type and IP address.

Yes. Send a data access request via our support email or live chat, including your account ID. We will compile and share the relevant records with you in a readable format within a reasonable timeframe.

We do not sell your data. Anonymised, aggregated data may be shared with service partners for platform maintenance only. No data shared externally can be traced back to your individual account.

Contact our support team through live chat or email, state your deletion request clearly, and include your registered account ID. We will process the request in line with applicable retention requirements.

Cookies help us remember your session preferences, like your linked wallet and language setting. You can manage or clear cookies at any time through your browser settings — this will not block basic account access.

Transaction references tied to your wallet are stored under SSL-encrypted protocols. We hold only the data needed to verify transactions and handle support queries — full wallet credentials stay with your payment provider.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.